User Already Exists
SSO Troubleshooting¶
This guide assists in resolving common issues during SSO login, with a focus on user creation conflicts.
| Error Message | Description | Resolution |
|---|---|---|
| "A user with email address already exists." | SSO login failed because a user with that email is already registered in Trust3 AI. | Delete the user from Settings → Users, then retry SSO login. |
Resolution steps
- Sign in as an administrator and open Settings → Users.
- Search for the conflicting user by email and delete the account.
- Ask the user to sign in again via SSO.
For additional assistance, contact the Trust3 team at support@trust3ai.com.